Refund & Return Policy – BlingMyst

At BlingMyst, your satisfaction is our top priority. If you’re not completely happy with your order or receive an item that is defective or incorrect, we’re here to help make it right. Please review our return and refund terms below.

1. Order Changes & Cancellations

12-Hour Window:
You may request changes (e.g., shipping address updates, design modifications) or cancellations within 12 hours of placing your order.

If your order has not yet entered processing, we’ll gladly accommodate your request and issue a full refund if canceled.

2. Refunds & Returns Policy

2.1. 30-Day Money-Back Guarantee

We accept returns and issue refunds within 30 days of delivery for eligible cases.

2.2. Eligible Cases for Refund or Return

✅ Defective, Incorrect, or Damaged Items

  • Damaged or broken upon arrival

  • Item differs significantly from product description or customization

  • Wrong size, color, or missing items

  • Lost in transit

  • Errors caused by BlingMyst

👉 Resolution Options: Full refund or free replacement (including return shipping)

✅ Customer Remorse (Changed Mind, No Longer Wanted)

  • Returns for personal reasons may be accepted case by case

  • Return shipping is the customer’s responsibility

3. Refund Eligibility Requirements

  • Timeframe: Must be requested within 30 days of receiving the item

  • Condition: Items must be unused, unwashed, and in original packaging

4. Return & Refund Procedure

4.1. Submit a Return Request

  • Email [email protected]

  • Include: Order number, detailed explanation, and photos of the item, packaging, and shipping label

  • Our team will review and respond with return instructions

4.2. Return Instructions

  • Accepted From: United States only

  • Method: Return by mail

  • Shipping Labels:

    • For defective or incorrect items: Prepaid return label provided

    • For customer remorse returns: Customer covers return shipping

  • Restocking Fee: None

4.3. Refund Timeline

  • Once the item is received and inspected, we’ll notify you of the refund approval

  • If approved, the refund will be processed within 2–3 business days

  • Banks and credit card providers may take an additional 3–5 business days to reflect the refund

  • If you haven’t received the refund after 7 business days, please contact us

5. Contact Us

If you have any questions or need assistance with a return or refund:

Email: [email protected]
Phone: +44 (736)204-8636